Thank you for shopping with Sugafit!
We’re committed to providing you with a smooth and reliable shopping experience — including FREE shipping on all orders, with no minimum purchase required, to the following countries:
-
United States
-
Canada
-
Germany
-
United Kingdom
-
France
-
Italy
-
Australia
Shipping is currently unavailable for destinations outside of these regions.
Delivery Time
-
United States: 3–7 business days
-
Canada: 5–7 business days
-
Australia: 5–7 business days
-
European countries: 5–10 business days
Please note that actual delivery time may vary depending on your location and local courier operations.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive an email with your tracking number (which becomes active within 24 hours).
Tracking Information
-
Tracking updates may take 48–72 hours to appear.
-
If your tracking number doesn’t update within 3 days, please contact us at support@sugafit.com and our team will investigate with the carrier.
-
We use trusted couriers such as USPS, DHL, and UPS for fast and reliable delivery.
Delivery Delays
If your delivery exceeds the estimated timeframe, please contact us at support@sugafit.com
We’ll coordinate with the shipping provider to resolve the issue promptly.
We appreciate your patience and understanding.
Order Cancellations
-
Orders can be canceled before shipment. If your order has not yet been shipped, contact us promptly to receive a full refund.
-
Once the parcel has been shipped, the order cannot be canceled.
Important Information
-
We are not responsible for undelivered packages due to incorrect, incomplete, or missing shipping details provided by the customer.
-
Please ensure that your shipping address and contact information are accurate at checkout.
-
If you realize an error after placing your order, email support@sugafit.com immediately so we can update it before dispatch.
-
Customs duties and tariffs for eligible shipping destinations are covered by Sugafit.
Note
External factors such as severe weather, public holidays, customs inspections, or local delivery policies may impact delivery times. The estimated timelines above are provided as general references.